I have been a member for one month now and my
website hosting is also hosted on Merlin.
Over the past 4 weeks I have logged 6 tickets related to issues with Merlin including the one just created. Although each time the issue was resolved and support response times were outstanding, I am starting to loose confidence in the quality of the service.
Do you have any server monitoring or automated alerts when something goes wrong or are you simply waiting for customers to start logging tickets before any action is taken? If I am wrong, then please explain to me what the Network Status thread is for.
Or am I just very unlucky to be hosted on the worst server in the room?