As I mentioned above, I can't currently see how moving to another server can be done without interruption to incoming email and sites with databases.
My clients went through such upheaval when they moved to EUKHost less than a year ago. They then went through it again when EUKHost decided to move all the sites I host with you from one server to another without any real notice - a move that was badly managed from both a customer relationship and a technical perspective.
So if I move again, it will be the third time within a year that clients have had to reconfigure all their email addresses and put up with at least partial downtime of their sites (i.e. by blocking access to web site hosting databases to prevent parallel updates).
While I'm sure I could explain that this is necessary to improve the service, and am also prepared to upgrade my hosting solution if that will give us increased reliability / manageability, my worry is that this will still not resolve our problems and I'll have to do it a fourth time - i.e. to move away from EUKHost. And that will be too many moves.
Part of the problem here is that no-one that I speak to at EUKHost will be fully aware of the conversations I've had with other people at EUKHost. Could one person at EUKHost take ownership of this scenario so we can look at pursuing the idea of setting up copies of the sites in parallel on another server (possibly under an upgraded hosting solution) and seeing what can be done to minimise the upheaval to clients (for example, whether we can move emails that continue to arrive at their old mailboxes to their new mailboxes)?
Based on my experience of support tickets (where different support technicians dip in and out, don't always read what has gone before, and have even done the exact opposite of what I have asked) I don't think that simply raising a support ticket will give us the holistic approach that we need...
|