I can sort of see where you're coming from Megaboost however I will say that although this may seem bad to you, there are many hosts who provide a far worse service. They would have left you entirely in the dark today about what was going on. At least eUKhost have worked on this and got the server back online and will still be working on it at the moment if there are any problems.
With restorations, the problem is no-one person on the server is more important than any other and as such, it's not fair to restore one accounts before another. If there are 100 accounts, each of 42MB, then that's over 4GB worth of data needing to be transferred. And if it's a faulty hard drive, that will take time.
I can completely understand your frustration but I can promise you, this is one of the best hosts out there. When a problem arises, they do fix it as fast as they can. If you don't want to go via livechat, try using email support as if necessary, it can then be passed onto higher level admins.
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