Quote:
Originally Posted by eUK-Nick
As per our live chat conversation, I had explained the fact that the sites are all being restored one by one to the newest data. This is done by the server automatically. There is no way we can skip the listing or force it manually, especially just after an FSCK.
I would request you to be a little more patient.
|
Are you having a joke or something.....this has been ongoing since yesterday.
So thats near enough 2 days with sites not working/functioning properly..... just how patient do you expect people to be?
If a business customer has been stated that he will get 100% uptime and he obviously hasn't, then what chance do the rest of us non-business customers stand?
I'm getting completely fed up of this now, especially when you're telling me that it gets done automatically..... That may be the case but explain the real truth to people, don't get fobbing them off all day long. How about explain to people the real length of time we are going to have to wait.
I have a friend who is also with EukHost and he was telling me that he's been told that you're probably looking at some time in the morning now for full restoration and if that is the case then this problem will be running into a 3rd day on & off.
Now! good customer service would think of the customer and offer them some sort of compensation for their waiting around for what seems like forever! Not once has anyone from EukHost offered me anything in way of compensation. I'm not looking for money back but it would be nice for a company to say "Look! you know what, these guys need something for all this downtime......maybe we can tally up all the downtime and add it the customers length of time with us and prolong the service so they get it a bit longer"
I really think that today has been a very Black & Dark day for Euk...... Lets hope this is resolved soon.