Quote:
Originally Posted by joots
This is pretty grim as i have a few sites on merlin, and they ain't available today. But as they say you get what you pay for (if you want super reliablity u have to pay for it, and look at servers with super failover setups).
For the price you pay (and good things like live chat), i think you have to live with the fact that now and again '$hit' happens.
Or maybe i'm getting soft in my old age (having experienced many hosts, with whom i've always had the odd outage), and these never seem to be reflected in the 99.9X % uptime.
However it is important that when things like this happen, we just get regular updates on what is happening. (like what has happened to some extent in this forum). For my sins i've worked in IT and whenever business critical systems have gone down, i've always insisted that my techies update the situation in central place (the equivalent of this forum), at predefined intervals. (i.e. hourly or every 45mins, and ensure ppl are aware of this). Things do change but much of the frustrations can be mitigated by being a bit honest (i.e. we said something earlier, but now theres a few more problems we've discovered) and let ppl know when they can recieve an update.
From experience people tend to be a calmer with this approach.
Just a thought! touch wood things will be ok soon.
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EUK please read this post as it makes a lot of sense
Thanks for this post but very much doubt we'll be updated in intervals though......only get a message on here when we say something.
Yeah I take on board that .:SH!T:. Happens......and u get what u pay 4