Quote:
Originally Posted by megaboost
Now! good customer service would think of the customer and offer them some sort of compensation for their waiting around for what seems like forever! Not once has anyone from EukHost offered me anything in way of compensation. I'm not looking for money back but it would be nice for a company to say "Look! you know what, these guys need something for all this downtime......maybe we can tally up all the downtime and add it the customers length of time with us and prolong the service so they get it a bit longer" |
I'm guessing they MIGHT consider this but they won't do it until after the server is back up. It would be a bit pointless compensating you for a length of time which has been a guess for how long the service has been down.
And regarding the problem, if it is hard-drive based, then I'm guessing they would be hoping that the drive would last to the weekend which is when most sites get used the least.