Quote:
Originally Posted by megaboost
EUK please read this post as it makes a lot of sense
Thanks for this post but very much doubt we'll be updated in intervals though......only get a message on here when we say something.
Yeah I take on board that .:SH!T:. Happens......and u get what u pay 4
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Do you have some sort of problem with EUK? Demanding compensation for downtime that has been caused by a hardware failure. They can't off you anything until they know the full extend of the downtime that has been experienced.
I know what sort of problems they are having as i work in IT and hard drives can fail at anytime. you can't predict when it will happen, you can't predict how long it will take to fix. The 4 hours fix time that Nick gave would be a first estimate. Also he would not be the person fixing the server. He can only pass on information when he is given it by the engineers. If he isn't given this information he can't pass it on, hence he will not pass on false information.
Comparing EUK with my last host, EUK is by far the best. my previous host had loads more downtime that i have experienced in the last week with EUK. I had attempted to get support off them and got nothing sent in support tickets and never had any reply. they didn't have a forum or live chat. everything that EUK does have. At least someone from EUK has been on here and giving as much information as he can on the situation and not just left everyone in the dark.
Give EUK some massive slack. From reading previous posts and other threads Merlin is a shared server and does get heavily loaded. Hard drives can wear out quicker when they are used continuosly. They have had a couple of problems previously which they fixed with RAM & CPU issues. Now they have fixed their HDD issue and all should better. Just takes time for data restoration from the failing HDD to the new one. Failing HDDs are always slower to read than ones that are fully heathly.
I think i have got my point across and hope this goes someway to help clear up any confusion anyone was having.
My rant is now over for now.