Quote:
Originally Posted by jrw62_2000
Do you have some sort of problem with EUK? [No just the lack of service & understanding at times]Demanding [Who's demanding? read my post properly] compensation for downtime that has been caused by a hardware failure. They can't off you anything[Say again!] until they know the full extend of the downtime that has been experienced. [They did know, roughly and should've kept people informed on a more professional basis]
I know what sort of problems they are having as i work in IT[Good for you, you get paid loads then...and what makes you think I don't work in IT?] and hard drives can fail at anytime[You don't say...like that hadn't occured to me]. you can't predict when it will happen, you can't predict how long it will take to fix. The 4 hours fix time that Nick gave would be a first estimate[Well then he should have used the word estimate]. Also he would not be the person fixing the server. He can only pass on information when he is given it by the engineers[Don't you mean Technicians....engineers is so old a statement these days]. If he isn't given this information he can't pass it on, hence he will not pass on false information.
Comparing EUK with my last host, EUK is by far the best[How do you know that until you have tried the rest?]. my previous host had loads more downtime that i have experienced in the last week with EUK[So you kinda know how I feel then over the past 2 days?]. I had attempted to get support off them and got nothing sent in support tickets and never had any reply. they didn't have a forum or live chat[Maybe then you should've looked into that first]. everything that EUK does have. At least someone from EUK has been on here and giving as much information as he can on the situation and not just left everyone in the dark.[Obviously you use live chat a lot then..lol]
Give EUK some massive slack[You sure you don't work for them cuz sounds like you do?]. From reading previous posts and other threads Merlin is a shared server[Hmm yeah I know] and does get heavily loaded. Hard drives can wear out[did you already mention something along these lines above?] quicker when they are used continuosly. They have had a couple of problems previously which they fixed with RAM & CPU issues[and was that over a 2 day period like this one?]. Now they have fixed their HDD issue and all should better. Just takes time for data restoration from the failing HDD to the new one. Failing HDDs are always slower to read than ones that are fully heathly.
I think i have got my point across[and your point is exactly?] and hope this goes someway to help clear up any confusion anyone was having.[Loads of confusion until Euk decided to take heed of the earlier post from a fellow IT guy...oops! Technician]
My rant is now over for now.[well thank the lord for that cuz I was gettin a migrane!]
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My point is that I have payed 2 years service so far and this second stretch is nothing more than appauling since the migration took place (just my opinion)
You pay for what you get......blah de blah! but I still expect to be able to use what I pay for.
Anyway Everything seems to be running fine so far......if a little slow but just in case I forgot myself.....this is a shared server!