Hello,
To say that Merlin has been having some problems the past few days would be an understatement. The latest problem came about because the server went into read only mode yesterday, which pointed to hard drive problems.
At this stage we did two things. We immediately arranged a second server to be setup and for our latest remote backup to be restored. This was done and
website hostings and mails were working, but they were a few days out of date. This was done because we though it better to have versions of your
website hostings working that were a few days old, rather than have no
website hostings showing at all. We apologise if this caused any confusion or panic. The next thing was to put the current server through an FSCK and then sync the data to the new server. FSCK times can not be predicted and the bigger the problem, the longer it takes. This was completed at around 9 PM GMT. Accounts were then synced so that the latest
website hostings, databases and e-mails were available.
We apologise for the loss of any e-mails but some of these may be delivered today if there was an error when they were first tried to be sent. Some clients may be missing 7-8 hours of e-mails.
To conclude, "merlin" is now on a new server with new hard drives and all
website hostings and databases should be up to date. Clients may be missing 7-8 hours of e-mails, some of which will attempt redelivery later today. If your
website hosting or database is not up to date, please open a ticket with support.
To jps, we regret that your confidence in us has taken a knock and we will en devour to earn it back.