Just a brief comment on this as an uninvolved colleague.
I'm just moving to EUKhost from a competitor - a big name based in Germany. I have had a serious issue with them this week when a couple of my
website hosting went down.
It took them over 18 hours to even reply to my initial support request, then a few more to give me an explanation of the reason for my
VPS Hosting falling over. Apparently, it was due to 'asp support being turned off'. Which is quite strange as I don't have any use for asp and have never even activated it in the first place.
I'm contrasting this support and communication with the degree of response being shown on here and, yes, I think I've moved in the right direction.