Hi Robert,
Thank you for your kind words. We have many talented technicians working here and you certainly found one of them on live chat
Live chat is a key utility in offering user friendly webhosting. Many technical issues can not be completely solved over the phone. Tickets, all be it easy to work with, can result in delays when frequent communication is required.
I'm sure you will not have to move webhosting companies again.
I hope you stick around on our forums and continue to contribute.