[eUKhost.com]

Originally Posted by andy_brit

Apols if this has been asked previously.

The supportdepartment email is a great idea.

What I'm interested in is knowing what my clients are asking. I can easily put a cc address in the email form that gets sent to support department so that I can track the questions that get asked.

What I would be interested in is being able to track the answers that get sent by 'supportdepartment' back to the clients.

This is so that I can track issues and fixes and also keep an eye on my clients so that when I talk directly to them I would like to be knowledgable about their issues (in an ideal world)

The question is, if I CC myself on the webform, will supportdepartment cc me in on any reply?

Thanks for your thoughts
Andrew

Hello Andrew,

Our helpdesk automatically includes CC email address in list of Requesters so you will get a copy of our reply. Your customers will also see that a CC was sent to your email address so they may have some questions for which you need to keep your answer prepared.