Hello Chris,
First thing we have decided is to Ban on one line answers. It appears to me that some of our staff members are in their own comfort zone and they simply answer to tickets with a single line template like "Please check now. This has been sorted".
All staff members have been informed about this change in our QA policy and those who fail to follow this new policy will face strict action.
You are most welcome to update this thread if you see such one line answers next time. I don't think one can loose more than 10 - 20 seconds extra in typing detailed response to any ticket or chat.
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