Hi,
I've just spent four days banging my head against my current
VPS Hosting hosting technical support desk
... after three days of my
Dedicated Server being down and only getting the response 'sorry, the data centre haven't replied yet' I've decided it's time to get out and move somewhere that provide some level of support.
Having come across you guys during a couple of hours on google I definately like the tone of this forum and am thinking of opening a
VPS Hosting account with you - before I do can you answer some questions.
1. Can you confirm that Windows
VPS Hosting includes MS SQL Server 2005?
2. Does the available disk space include the space used by O/S, patches, MS SQL Server etc.? (these themselves easily take 4-5GB and would determine the package I need).
3. My recent problems were caused by me trying to perform MS updates on a Plesk 8.1.1
VPS Hosting Windows 2003 server (in the 2 months I've had it there have been no security updates ... and it doesn't even have SP2!) - this killed the server. I would like to have a hosting provider who ensures servers are updated with security patches .. or gives me the ability to do so without killing the server!!! Can you confirm that security updates can be applies (or are applied) regularly to your Windows servers?
4. Having read some of the posts on this forum I get the feeling that upgrading from one
VPS Hosting package to another would be fairly quick (and simple!) - currently I would have to cancel my package and create a new one, this would generate a new IP and I would then have to manually transfer any sites, DBs and change IP settings (tedious and causes disruption to my clients).
5. My current
VPS Hosting has 1 IP address, I have no way of adding to it and hence can only really provide a single SSL site. The nature of much of my work is to provide DB driven apps. which may hold sensitive info. and so would require SSL - I see from your web site hosting that I can purchase SSL certificates at a very reasonable price AND get an additional free IP address (this alone gets me excited! ... I know, sad). I also see that your
VPS Hosting packages generally come with between 2 and 4 IP addresses. My question is: are the addition SSL IPs in addition to the ones I would get with the
VPS Hosting or am I limited to the number in the
VPS Hosting package (so for the top
VPS Hosting package, with 4 addresses, would I be limited to 4 SSL domains?)
6. One of the (few) things I do like about my current supplier is the DNS management which allows me to keep all my domains in one place, manage them seperately and point each at whichever server I want (I also have a Linux
VPS Hosting which I don't want to transfer at the moment as this would cause too much disruption to clients). I want to be able to keep my domains within 123-reg (whoops! have I just given something away!) and manage the DNS myself - is this possible/OK with your packages?
I think that's it for the moment ... sorry if this is a bit of a mammoth exercise - having been badly burned over the last few days I really want to get it right!
Thanks for your time,
Paul Hyndman