[craigm]

OK, signed up for a new semi dedicated but so far I`m a bit disappointed with the way it`s been handled.

Like a number of us here I`ve been doing this hosting \ web development stuff for a few years so I`ve been with a few hosting companies. 8 years and 3 hosts so not too bad considering the number of years I`ve been at it. One of the moves was forced upon me as the company went bust.

Anyway, I think it gives me some basis for expressing my opinion about how EUK host handled the setup of my semi dedicated so far. I`m slightly disappointed but ever hopeful it`ll improve.

I ordered and paid for the server on Thursday at about 14:00, spoke with sales who advised that within an hour I`d receive a call to verify my existence etc and the server would be setup in 2-3 hours. I left it and awaited a call. 20:00 came about (thats 8 hours after I ordered it) and I hadn`t received the call, I thought I`d better chase it up. I did and they promised to phone me back immediately. Someone did and all was good, we were off and running. The server would apparently be up and running in 4 hours. It wasn`t, ultimately it took another 15 hours before I got the welcome mail with my details. All good now though, or at least I thought so.

Fantastico wasn`t installed correctly, and when I contacted support they said they`d re-install it. After an hour on livechat with them I had to go out and asked if they could mail me when it was finished and tested. Needless to say I came back 3 hours later and it appeared to work, no e-mail advising me of same though. At the time of ordering the server I also requested an additional IP and was routed to support, which I did, ordered it, paid for it, was advised it`d be assigned within an hour, it took 3 hours for me to receive an e-mail to say it had been done. I advised support that it wasn`t appearing in WHM as an assignable IP and they asked the user id \ domain I wanted it assigned to. I did this and they assigned it somehow, although it still doesn`t appear in WHM as an assignable IP.

I now have issues resolving the appropriate IP to the domain and am in the midst of a support chat. Although that`ll ultimately end up in a ticket being raised.

I`m really not having a go, and appreciate that the tech support guys are responsive and probably under some pressure but as I`ve only been a client for less than a week and the one area where good companies are differentiated from mediocre companies or even bad companies is the support given to clients and so far I`m not that encouraged.

Hopefully I`m just unfortunate and it`ll all settle into a groove.

Just my thoughts and I absolutely don`t bear a grudge.

Admins - feel free to move this to the testimonials are if you`d prefer.