Quote:
Originally Posted by danwednesday
Hi DPS, sorry, I didn't mean to come across as being critical at all. To be honest, after having read the whole thread I wasn't sure if the service was something that was actually up and running and widely used or whether it was under construction as there seemed to be some debate about how it should work.
After some terrible VPS teething problems I've been happy with EUKHost - all I was trying to suggest was that if there was a formal API for end user support, it would be very attractive to myself and also to potential customers. It's not something I've seen anyone else advertise, and it's not something I was immediately aware of when I signed up with EUKHost - although it would have been a very strong 'pro' had I known. I've no doubt that the people who use the current service (I will be one of them now I know it's actually up and running) are happy with it.
So is there any documentation at all on this service? What variables to I send to the support email?
Again, sorry if you took my post as being critical - I think it's a good idea to offer this, but to offer a fully documented API would be even better and would give EUKHost an even greater advantage!  |
No problem, you are allowed to be critical of things, I was just putting forward the other side of the argument so that there is a balanced view. Your opinions on improving any services or any comments you have are greatfully recieved by both me and I am sure by the eUKhost team.
As Mark has said, the system has worked well thus far and has been running for a significant amount of time. The system is simple, but that I think is the beauty of it - the more complicated you make it the more prone to failure it is and the more failures it has the worse it is recieved by customers thus putting people off
.