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Old 21-02-2008, 10:39
Louiemac Louiemac is offline
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Join Date: Feb 2008
Location: Inverness
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Well I decided to use eUKhost but seem to have hit a small problem. No-one seems to be able to confirm a payment made directly into your bank 2 days ago. I send a scan of the receipt and get an email confirming receipt of such. 14 hours later I get an email re outstanding invoice and could I attend to it. 4 hours after that you send yet another email confirming receipt of receipt. Can no-one actually just check your bank account. I got onto live chat this morning and they informed me they had found the email (I'm not sure which email they were referring to) and to ignore the email re the outstanding invoice. Not a lot of help there, but I suspect language may have been an issue. I still don't know whether you have received payment or not. Surely it's not a difficult thing to find out. I know banks can be slow but I used the local branch of your own bank and paid by debit card (doesn't allow transaction on funds not available), this usually results in a speedy transaction which was my reason for doing it this way in the first place.

Receiving uneccessary emails doesn't bode well and I am unfortunately not the most patient of people when it comes to not receiving what I have paid for. If you don't have notification of payment tell me and I will create noise with the bank. If you do have notification please provide the services paid for before I decide to cancel the order altogether. I appreciate £70.00 may not constitute a large order in comparison to some but it is an order just the same.

Thank you
Louie Maclennan

PS I have to admit to being impressed with the way you dealt with "Jane" most business's would just have binned the post. Well done.

Last edited by Louiemac; 21-02-2008 at 10:44.
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