Oh dear, I'm sure that this issue will be sorted out with the greatest of speed. Has your account actually been opened and have you got the log in information for it? I assume not?
If so, I am a bit perplexed as to why support would say ignore the email invoice as this would imply that if you are to ignore the invoice then payment has been recieved which means that you would have your account information.
Have you got a current ticket open with support regarding this issue?
