I have recently transferred to a
VPS Hosting here and support has been absolutely superb (I am really impressed).
However, this afternoon (5:15pm) I created a ticket with a question about SpamAssassin not working on one account. Normally I get 2 emails, one with the question and another with a ticket number but this time I only got the former. A follow-up email was not auto-replied to either.
I wonder if, having put a sample of an offending spam header in the ticket, meant that it was perceived as spam and hence thrown away?
Should I just be more patient and wait, try again or what? Advice appreciated.
Steve