This problem has happened again. I created a ticket about a problem with spamd and received no auto-reply. I am pleased to say Live Chat was able to create the ticket for me*.
It's beginning to look like eUKhost support is not accepting emails with spam in the subject or perhaps the message. Of course, I can't test this theory by sending lots of emails as I would upset support and perhaps get in the way of other support emails. But on the basis of 2 different tickets and emails there does seem to be a problem.
In the future I will either try to remember not to put a word containing spam in the subject (it was SpamAssassin and spamd in the 2 tickets) but I can't be sure that would be enough.
Perhaps eUKhost would like to investigate?
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PS * That ticket was resolved in record time
