Thanks for the tip!
I initially posted thinking that Mark would pick up the post, but then realised that a support ticket would be the way to go,
I submitted a ticket to billing, and they responded in real time, and with no quibbling. I'm really impressed!!
Despite the ups and downs that I've had with Eukhost since I joined, I can't fault their willingness and prompt responses, which is why I've just signed up for another year.
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