Steps to run the Traceroute command
For Windows:
1. Click Start and then Run
2. Type in "command" or "cmd" and press Enter
3. In the command window, type 'tracert
www.yourdomainname.com ' > C:\tracert.txt' (without the quotes) and press the Enter key.
A file will be created on your C: drive called tracert.txt that contains your Traceroute information. Please be patient when waiting for the tracert command to complete, it may take several minutes. When you are returned to the command prompt, the trace is complete. Please then submit a ticket and attach the tracert.txt file to the ticket. This will allow us to analyze what is happening on your computers journey to our servers.
If you would like to analyze the results yourself, try our step-by-step explanation of the output produced by the tracert command below.
4. Type exit and press the Enter key to close the command window.