I've been telling them there is a problem with intermittent connections to the BlueSquare Datacentre and providing the traceroute. If we all providing them with traceroutes etc. I would hope they'll be able to see the same hop in all of them which is causing the trouble.
Then again, that requires a brain.... I basically went in and said "I want to speak to a senior level technician" because I knew it would be above the heads of the monkeys which sit in their call centre.
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