Tiscali Reply:
Quote:
Response (Rukaiya Khan) 29/03/2008 03.46 AM
Dear Mr. Daines,
Thank you for contacting Tiscali Technical Support.
I understand from your email that you are unable to access eukhost websites.
The reason being that Tiscali has Internet Access Servers in Milton Keynes that has an internetwork of DNS servers. These DNS servers are connected worldwide with other DNS servers. The webmasters have updated their DNS address, however this has till now not been updated with Tiscali's MK DNS servers. So when we type the desired website, our network of DNS servers is not able to resolve the query and consequently does not resolve the IP address. This gives a blank page or an error that 'page cannot be found' or 'DNS error'.
To resolve this issue, I request you to manually configure the DNS settings on your computer, so that website servers can be reached:
1. Double click the icon which will have two computers overlapping each other on the right hand side bottom of your computer screen.
2. Click Properties.
3. Click the Networking Tab.
4. Highlight the Internet Protocol and click Properties.
5. Choose 'Use the following DNS ServerAddress' and enter the following
Preferred: 212.74.112.66
Alternate: 212.74.112.67
6. Click OK -> OK and close the status window.
7. Disconnect from Internet and reconnect again OR restart the computer.
Please keep us updated on the current status of this issue with the test results of the troubleshooting steps that you performed, so that we can continue with some advanced steps to resolve this issue.
Regards,
Tiscali Technical Support
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Oh brilliant - so instead of centrally fixing the actual problem, they tell us to change DNS settings - but not unless we ask. I am sure there are loads of tiscali customers having this problem - but they won't fix it unless you ask them how! Useless. Haven't actually tried it yet - will report back when I do. Also look at the time of the reply - they must be working 24/7 to keep their support so good...
Pete