Quote:
Originally Posted by craigm
Thanks Nick, just had a look and it seems pretty comprehensive, the current version i.e. Helpdesk 4 seems to be a different version from yours and the new Support Centre front end looks quite frankly pants when compared to yours.
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Thanks Craig 
We were planning to upgrade our existing installation to version 4, but our senior technical staff members said that old tickets cannot be imported in new version. You have given me one more reason to postpone upgrade 
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