Something changed at 15:47 ??
What was changed at 15:47 today?
Since beginning active monitoring of our hosting on 19/3, your services (HTTP, MS SQL database and POP3) have been abysmal, with regular time-outs. Checking service availability every 2 minutes (downtime retries at 30 seconds), the up time calculates at about 94%, well below your stated SLA and poor enough to be regularly noticed on the website.
But, at 15:47 today, the problems magically vanished.
Why?
You obviously knew there was an issue somewhere so why wasn't it referred to on a status page somewhere (something that is sadly lacking from your company).
You have just managed to hold off a formal complaint about the service provision (was to be written tonight).
Server is maverick
Jim
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