Hi
Thanks for that. I have already done that, but still no joy it has to be down to the line or the router. I have tried some of the speed tests available on the internet and whilst I get a good download speed, I have yet to find one that can actually register my upload speed as it does not seem to exist....lol
I will insist that they send out a technician so he can see first hand what the problem is, how long that might take is anyone's guess, as Telefonica are not too hot on customer service, in fact I would go as far as to say Telefonica and customer service are never used in the same sentence.
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