Quote:
Originally Posted by jc8654
I've almost given up with Virgin support actually doing anything useful... They just seem to mess you about and charge you a stupid amount per minute for it...
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Virgin support have taken over where NTL left off... they basically try and blame the user for everything.
When I initially had an NTL line installed it took several engineer visits for them to actually set it up correctly... all along they had blamed my computer and said it wasn't powerful enough to work with their broadband. The computer was more than capable of running it, just they hadn't set it up the right way for the type of modem they installed. The funny thing is that my computer was brand new at the time and the core requirements to work on their system would have been in place on any computer built from 1990 onwards (or maybe before).
9 times out of 10 the person in support only has 3 generic answers for any fault as they are first line support - but 9 times out of 10 the answer is always one of 3 responses with the responses along the lines of:
1. check connection cables
2. reboot box
3. switch on at the plug etc