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Old 27-04-2008, 17:25
Manny F Manny F is offline
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Join Date: May 2007
Posts: 6
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Okeedokee, here are some examples.

The only time I would create a trouble ticket is if the website hosting was inaccessible or malfunctioning, etc. with server status icons flashing red.

Thu Apr 03 2008 03:52PM by xxxxxxxx
Submitted to 'Technical Support'

Hi, my website hosting (trl2.org) is responding extremely slow, and server status shows

Server Load 13.08 (4 cpus)

and

Disk /dev/sdb1 (/home) 96 %

if you could please look at the problem,
Thank you
SK



Thu Apr 03 2008 05:57PM by support@eukhost.com
Hello,

Please update us with your domain name or the server's IP address, so that we will investigate it further.

Regards,
Nick J.
Senior Admin
Support Team.


Thu Apr 03 2008 10:12PM by xxxxxxx

Hi Nick, as previously mentioned in my first sentence of original report, domain is trl2.org


Apparently Eukhosts hires the illiterate ?



then after they are able to find my website hosting


Thu Apr 03 2008 10:23PM by support@eukhost.com
Hello,

There is no problem regarding the space on the server. As there is quite sufficient space available on the server. Our system Admins will need to do some changes on the server to get the partition with the accurate space. And this work will be carried out when there is least traffic on the server. So please do not worry about it as it will be sorted out for sure.

Please let us know if we can be of any further assistance. We will be glad to assist you further.

Regards,
Victor J,
Support Team.

Another :

Fri Apr 18 2008

Submitted to 'Technical Support'


Hi, once again my website hosting TRL2.org is virtually unusable because it is slow and non responsive. Server is overloaded and status shows

Disk /dev/sdb1 (/home) 99 %

this has been a continuing problem with poor service and support.



Fri Apr 18 2008 03:05AM by support@eukhost.com
Hello,


Your domain TRL2.org it seems to be working fine and server running on normal load.

Please feel free to contact us if you need further assistance regarding this issue.


Regards
Stanley

Gotta love the quality of service there, at least they found my website hosting this time.

another :


Sun Apr 27 2008 02:38AM xxxxxxx
Submitted to 'Technical Support'

Hi, once again my website hosting is malfunctioning, no response from forum SQL Server database just delivers a blank white screen.

Disk /dev/sdb1 (/home) is overloaded RED with a reading of 97 %

Disk /dev/sda2 (/var) is YELLOW with a reading of 81 %

Thank you.


Attachment(s): overload.jpg (9.0KB)

Sun Apr 27 2008 03:50AM by support@eukhost.com
Hello,

Your domain and database its absolutely working fine for me, and do not worry about Server load high in your control panel, its cpanel bug, server load is normal and running fine.

Please let me know if you have further questions regarding this issue.


Regards
Stanley
Support Team.


Well golly, I sure hope they fix that darn cpanel bug, because every time it shows that pesky, "faux" red warning light, my website hosting coincidentally goes down !

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