Hmmm, although I can't comment on the LiveChat, to back up what I said in my previous post, when I was on a shared server in the past and there was a problem with it my FTP also showed empty folders but rest assured they returned to normal after the problems were fixed. Are you sure Ralf wasn't saying that he wanted a couple of minutes to investigate the problem rather than fix it? Normally when I contact LiveChat support they ask for a few minutes to get the details about the server and any specific problems to do with it
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