Quote:
Originally Posted by dbm44
We had a semi-dedicated Linux box that was down for over 8 hours. Sorry but that level of downtime is simply unacceptable. Would like a full explanation please.
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Whilst I sympathise with you, it's 99.5% uptime - sounds great when you hear it but do you realise that means your service can be down for 43 hours in a year and it's still met that uptime.
Datacenters are built with resilience but problems happen at even the best datacenters - it's how you handle the outage / communicate this to your customers that matters.
In this case eukhost haven't done too bad, they've posted there is a problem - what I would have liked to have seen is a list of master nodes that had suffered hardware failures, that way I would have known that my semi would have taken a little longer to recover rather than wondering has it been spotted and then having to get on online chat going taking away valuable sysadmin resource to chat to me who could have been fixing servers instead.
Time for a live, automated system status page maybe ?
But overall
