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Originally Posted by martynh99
So Euk - what is the payback when you break your 99.97 uptime guarantee then ?
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1.6. Performance Credit ("Performance Credit") occurs when 100% uptime is not met. eUKhost LTD. will refund the customer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of the customer's monthly fee). Network downtime is measured from the time a trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data.
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Uptime Guarantee differs on some of our hosting plans so please refer our
SLA to know more about compensation that we offer on such outages.
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