Hi, I just bought a reseller package yesterday. I had quite a few problems with another package I had. I discovered after searching that it was on another server with EUKHost.
In my search, I found that Robert King was the person to talk to about my other host. I spoke to him, and he managed to sort the problem, but we decided that I would be better off with a reseller package of my own, and he talked me through setting up my account. I wa told that things could be sorted within half an hour of me registering.
Unfortunately things couldnt have been more wrong. That was yesterday around 1230pm. My site went offline then, and didnt come back up, despite me being in contact with support via the online chat program. I was in contact with them trying to sort things out till around 11pm last night when I left them they said it would be sorted in the morning.
I woke this morning at 7am, and discovered an e-mail from support saying that they still couldnt sort it out, and they were getting an error. Could I tell them if I was seeing the error as well. I said yes, started a conversation with online chat support again which took me till 930am, and then it was decided that it would be better to remigrate me, as things just werent working.
So, I waited to be remigrated, and got the message about an hour later, saying the site was up and running, and there were no problems. Unfortunately that wasnt true either. I run a phpbb forum, and when we saw the forum was up, we logged in, and for the first time in four years, we discovered a meta redirect page, logging on and logging off. Posts were made to the forum, private messages have been sent, and those posts got lost and private messages got lost too.
I was back onto the online chat, adn have been trying to explain to them what was happening. I have saved chats and e-mails of me trying to explain to them this shouldnt be happening, and nobody seems to have been able to even recreate the problem, neither have they been able to work out why messages are being lost.
I also run a CMS, which has about 100 odd pages on it, what was already there, seemed to be ok, but I have a gallery for editors, and they can log into their gallery from the front end and upload pictures, and I also have both front end and backend access. I discovered that whilst trying to add a gallery for somebody from the backend, the gallery was there whilst I was building it, but when I logged out, and tried to get back in from the front end it had disappeared. I searched in the ftp on the new server files and it wasnt in there, I then opened up the old server files to discover that it was in there. I again got onto online chat, and tried to explain what was happening and nobody seemed to be able to grasp what I was trying to explain to them.
Around 4.30pm, I decided after being told by online chat support and e-mail support that there was nothing wrong with my site, it was working perfectly, to contact Sales. I contacted sales and tried to explain, and got told that I had to e-mail support to explain, by which time I was reaching the end of my tether. I explained and told them to look at all my correspondence especially the bits where I have been told there's nothing wrong with my site.
I then decided to take pictures and a video to try in picture form and video form to show them what the problem is. Got told by Sales to send them as attachments to support. Its now 6.40pm, and I still am having the same problems and I havent heard anything from support to tell me that they have been able to get the problem sorted.
I still have access via the front end of my CMS directed to the old server, and access via the management back end showing being directed to the new server, plus my forum is still showing the meta redirect page on log in and log out.
I have to say that I pretty well peeved at what's happened in the past two days adn still not having my site back the way it was before the move.
Can anybody help.
Its really getting beyond a joke now.
John Matthews.
I am so sorry, I have no idea how this got double posted. I just noticed this now. Sorry again.
Hi, I am still on the online chat talking to somebody. I have discovered that since sending the e-mails between 5 and 5.30pm they havent even looked at them, adn I have just spent the last half an hour trying to get the support person to understand and find the e-mails.
Please can sombody help, this is getting really frustrating.