Hi, I am fuming, I got a call from your senior technician last night, and I had to go through everything. Spent ages on the phone. Been chatting to him all day trying to get things done, now I go to look and the whole of my public_html files have been deleted, that's from the old server and the new server gone, completely. They tried to blame me for it, just now. Why would I want to delete my public_html files, that's 5 years of work on that site. Lost in seconds, and to boot, I just got told they didnt even make a back up when transferring. Strange thing, when I moved your tech told me to keep my old username and passowrd, which means that the person I was on the server with could have had access to my files, and because my site has been offline line most of the time, and you were working on it I could change the password. You have messed in a big way, and I want some answers. PLus, because the site was hardly working I couldnt have gotten to change the username and password if I wanted too.
What is strange that its gone from both the old and new server. Which makes me wonder, if the admin on the old server decided to remove my files from his server as it seems both sites were connected, then the new server files went as well. Its all explained about how I think that in the info that I have given support by video and by pictures. I dont think my site was moved server properly.
I'm disgusted because your techs have blamed me for deleting my files.
Ticket number
[ #HJU-30034-378]: Internal Server error
Last edited by johnlon : 03-05-2008 at 15:43.
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