Nick,
Although I was not affected apart from the initial outage, I just wanted to thank you for the detailed update of what happened. I am very impressed to get this level of detail, which is not normally forthcomming from other providers.
I hope you keep doing this as I find it very usefull for myself and for my customers to know what is going on when there is a problem. FYI this level of openness is one of the main reasons I chose eukhost.
Patrick
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