We won't integrate our helpdesk with WHMCS as we don't want to keep load of Billing as well as Tickets on same server / database. Helpdesk will remain on separate server.
We need to work out other things with WHMCS Sales Team as we've not decided about anything else till now besides the fact that we wish to ditch modernbill. Parallels ( Swsoft ) is misusing funds that we pay every month for licenses of plesk and virtuozzo. I don't think there will be anyone left with Modernbill by the end of this year.
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