Quote:
Originally Posted by Rock
Richard, I've replied to your ticket with the solution.
I'd also like to suggest you to whitelist "*@ebay.com" so that none of the genuine emails are blacklisted or termed as SPAM. This can be done from within Plesk..
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Hi,
My problem was that the server wide spam control (not my plesk spam filter), i.e the one that provides the [SPAM] tag, was creating false positives - I do not have a
dedicated server or
VPS Hosting and so I have no control over this spam function, and it is this spam filter that was previously rejecting genuine mails from ebay( and some others)
Jack from support has kindly proposed to loosen the server wide spam settings, but this has now significantly increased the number of untagged spam mails. It seems the only way to tag most spam and avoid false positives , is to ask support to add specific networks to the server wide system - or I guess buy a
VPS Hosting
This also suggests that SPAM ASSASIN is perhaps not as good as some other systems.
In respect of "My spam filter" (that I can set from plesk) , I am not sure I am using the same plesk, because in my plesk environment, under spam filter -> training we have a tag for white list, black list and network, but in fact they always bring up the
same page i.e a list of emails to set as forget it , is spam, is not spam. In fact the plesk that I see for spam filtering control , is not the one that is described in the plesk help. Perhaps I am in the wrong place ? There is nowhere to enter a white list network address (not that I can find).
Anyway, my real gripe is the compexity and effort to get SPAM ASSASIN running properly. I have no doubt that it can be set up to be comparable to other systems, but it does consume a lot of effort, compared to some of my previous hosting anti spam systems.
regs
Richard