Hello,
Looking at the
top command output that you have provided I do not think that your VM is sitting idle.
If you look at this:
PID USER Page Ranking NI %CPU TIME+ %MEM VIRT RES SHR S COMMAND
27777 nobody 16 0 2.0 0:56.33 1.0 145m 20m 5836 S httpd
This clearly show a httpd process that is running under a user nobody has utilized 20% of your memory... If I simplify this it will sound as, you have a PHP script on your
website hosting that is badly hit and eating up your memory.
Can you please let us know the ticket ID so that we can have a look at your server. We can then decide if you really need a
dedicated server.