[eUKhost.com]

I would like to comment on this :-

Originally Posted by vivaciti

The only neg point is, if there is a problem, they get it fixed in a fast time, but if you then want to know what it was that caused the problem, then things seem to go quiet.

We've had some problems in past where support staff members gave all details of technical problems and customers simply started stretching those things on forum. Our support staff prefers to solve problems than talk on those. its not that easy to understand intentions of a customer from livechat or ticket and you never know who will be pleased with your detailed explanation and who would start a new topic from your explanation.

We do inform customers if something wrong has been done from their end and we help them to avoid any similar problem in future. If something has gone wrong from our end then we believe in fixing and avoiding similar problem in future.

edit:There's one more explanation for :-

Originally Posted by vivaciti

we do seem to get a few more problems than we had from our last supplier.

You get quick response to your first problem so you manage to raise ticket or initiate chat for new problem immediately. Initially you loose more time, but all problems get sorted in first few days and then you find sufficient time to focus on growth of your website hosting / business.