Quote:
Originally Posted by eUK-Nick
Hello Bill,
The VPS Hosting Support team is already working on the ticket which you have raised. You have to give some time for them to investigate and reply back to you with a solution to it. |
Nick, I know I have to give support time to look at the problem, I wrote here to see if other users have had the same problem and if it has been cured permanently or not because all queued emails were apparently lost for two days before reappearing today. When support fixed the problem on Sunday they informed me that there were no emails left queued on the server, as they were not delivered to me I assumed they were all lost, until today that is when they mysteriously reappeared.
Update: Support has just contacted me to say “mail issue on your
VPS Hosting is fixed. Mails are working fine now” Problem is 90+ emails have disappeared again, some spam, some important, I have checked all pop3 mail accounts and my Yahoo accounts not one of the queued emails have been delivered.
If fixing this problem deletes all queued emails, there should be some way of backing them up first. I cannot run a professional service if all emails held up on the server are lost when support fix the problem, this is the second time in three days that support have “fixed” the problem and all queued emails have been lost. What was (is) the problem? I have not changed anything, support just say it’s fixed, no explanation of what caused the problem or why I have lost some important emails.
After sorting some initial teething problems getting Joomla 1.5 working I have been happy with my
VPS Hosting including support, but losing important emails twice in three days is not acceptable, support told me it was fixed on Sunday, obviously it was not, is this fix going to work or am I going to lose more emails in the next few days.