I very recently switched over from a long term account with theplanet (although I prefer to remember them as Ev1/rackshack - I'll call them theplanet though for consitency sake)
I've had a few technical/billing queries since the switch, mainly because I've probably become accustomed to the way theplanet did things and it's a bit different. These initial hurdles were easy to overcome.
I also went from having a full
dedicated server with theplanet to a simpler cpanel reseller acct on eUKhost. I no longer require the things I used to and I don't really miss having to harden my own server against the constant intrusion attempts theplanet servers seemed to come under.
When comparing previous hosts it's not quite as simple for me as I've gone from having a
dedicated server to a managed server. I must say all tech/billing queries on both have been very good. Much faster on eUKhost when using the trouble ticket approach, however going through the LiveChat route I'd say both are excellent and extremely prompt.
I do have an unresolved problem with my eUKhost acct in that I only seem to be able to upload 2MB files. CPanel says the limit is 2MB, but phpinfo(); says 10MB. When uploading images using FSpot to my remote gallery it falls over with any >2MB images. If I were still using my theplanet server I'd be able to log in and sort this issue out myself, but I'm not able to now I'm using a shared server. I don't think this is a problem, as I've just opted to upload smaller images, but it's an example of the differences between a fully
dedicated server to a shared server. I'm certainly not complaining!
All-in-all I'm glad I spent time researching various UK hosts when I decided to move away from theplanet, and I think I've made a very good choice by switching to eUKhost. I did read all the negative posts on these forums too before deciding, and the fact eUKhost didn't delete/hide them made me think that they're not afraid to allow users/customers to express free opinion of them on their own forums. They're very open, nothing to hide. A huge plus point to an open source lover like me
