Quote:
Originally Posted by jazzy639
The technical support team are saying its a hardware fault however you have just said it required a reboot. If you "decided" to replace the chassis, why wern't customers notified of planned downtime. To me, it sounds like theres been a hardware fault as you had to get people at the data centre to look at the server, this was not planned.
The level of support in eUKhost has declined over the past year most definately.
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how can someone predict hardware fault when server has no problem once you power cycle it ?
Load remains below 0.10 all the time and suddenly we loose our access to the server. NOC guys who reboot this server don't manage to see any sort of notification on panel nor do we see anything in logs once the server gets rebooted.
We've not scheduled chassis swap till now as we will swap chassis only if the server goes down again tomorrow.
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