Quote:
Originally Posted by shrek1609
A friend who had less problems with his hostings than i have experienced was offered a dedicated server upgrade for free (*******************). yet all i have been offered is a credit of £10...
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Hi Kevin,
Your friend has got a Windows
VPS Hosting plan and he pays full amount for his Windows
VPS Hosting without any sort of discount. You need to get this clarified with your friend as such misleading information will spoil our Business relationship and our other customers will start making demands for free
Dedicated Servers by posting similar complaints on forum.
I would like to know what problem you have had with the
Dedicated Server as I'm not able to see any tickets on our helpdesk for your
Dedicated Server.
Problem that you experienced today was due to failure of power bar in a Rack hosting some of our
VPS Hosting nodes and this was rectified immediately once we managed to replace the troubled power bar. We rely on our NOC staff when such incidences occur and it takes some time for our livechat staff to know what exactly went wrong with respective node. Initially they thought it was a network problem, but they managed to figure out that it was the power bar that had failed.
If you have any sort of problem with any of your
VPS Hosting's or the
Dedicated Server then you are most welcome to contact me over here or message me on MSN or open a ticket for me in sales department.
I hope I have addressed all your concerns and I will wait to hear from you as I wish to know why your friend gave misleading information to you.