Well I have heard it all now.
Over the last few days every now and then our server seems to go off-line, not serving web pages WHM wont load and no reply to pings.
Every time I have raised this on live chat, they have a fiddle then all working. The last time I was told the routing tables needed sorting???
sometimes it goes off line (or seems to) when it comes back up I go to WHM and see the server load high, and then drops down again, all back to normally before I can even get a live chat window open.
Well it happened again this afternoon, I went into live chat and reported the server off line, no web pages, no WHM and no reply to ping, while he was looking at it, it all came back up (apparently all on it's own) The live chat operator said nothing wrong with it (of course it had come back up by then)
So in some tongue in cheek, I said, Oh I suppose it the no reply to pings when everything else pings OK, and no web pages is all down to my Internet connection I suppose is it?
Well the answer was........ Yes, you need to check our Internet connection (bearing in mind, this must be OK, as I have a live chat window open!
Now Internet connections is something we know a thing or two about as we have been providing ADSL services for some years now, and to be told it's all down to us is pretty much a joke!
I am really starting to have questions about this host, sure there is always someone there when you need them, but to blame the customer
