I'm guessing the SLA is a waste of space for
dedicated server customers. Whatever went wrong affected our server. I have opened a ticket with billing showing that our server was offline (I have included a link to our uptime report to show this). Almost 24 hours later and no reply at all.
Yet we have to compensate our customers for the downtime.
Ah...I see now. Maybe the whole idea is to put other hosts out of business, so that their customers use you instead.
Sorry, but that's the way I feel at the moment.
If any staff can actually prove me wrong, our ticket number is: FIP-39688-870