Quote:
Originally Posted by csc2ya
Thankyou for the reply. My name isn't Andy by the way. It's Craig. It is Andy that pays for the server though.
I apologise for the accusation, but you must have been able to see where I was coming from.
All we want, is a host that is reliable, and that we can trust. In turn that means that we are seen as reliable, and our customers also feel that we can be trusted.
When things like this happen, and there are delays, we look bad in the eyes of our customers.
I hope the accusation does not negatively affect our relationship with you, and I also hope it can be seen as constructive criticism rather than nastiness.
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Hello Craig,
Agreed that you would be very worried about the situation, but rest assured because with eukhost.com you will always have the guarantee of getting honest answers always. We deal with situations as they are rather than putting them off. We would rather resolve than "fix". Having said that, we never expected the new replacement UPS to go kaput. I am sure Andy will vouch for what I said.
We would be very glad to take our relationship forwarded. I have only dealt with Andy at all times and so thought it was him. You are welcome to mail back in case you have something else to be dealt with.