Final Update - I hope.....
After going down the them being adamant about mis configured DNS trail again, I decided to humour them and got our registrar to change the NS settings on our Domain name (it had been working fine for 9 months at this stage) as they wanted. They pulled out the stops and put a short TTL on it to get the changes across the net quickly. About 5 PM yesterday it was all in place and I confirmed it. Surprise, the email still didn't work. I returned the ticket again via my private email and 2 hours later they emailed me saying it is resolved. It was, now I'm looking for a little more than 2 months hosting as recompense for this 5 day + circus.
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