Quote:
Originally Posted by hugh
A trivial suggestion, but it's a slight annoyance... Could the time on the live chat system be changed to BST rather than EST, as the times come through all wrong on the transcripts..?
Also, I've noticed that I always seem to get two copies of the transcripts after i've done a live chat...
Thanks
|
Hi,
We use Liveperson which is a US based company. They use American time zone which cannot be changed from the admin section of our account.
I'll try to find out why you get 2 copies of chat transcripts.
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