Probably like a few other EUK users, I'm slowly working my way up the hosting 'tree' having gone through several different company and package combinations until recently arriving at a Semi-Dedicated package with yourselves. I really must say that one of the principal strengths of your company is its support through the 'Live Chat', email and these forums.
I'm very impressed by the speed, friendliness and efficiency of your support crews with one minor excpetion. Would it be possible to give the customer some kind of feedback on the nature of the issue which has been resolved please? On several occasions, I have been given the basic response:
Quote:
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This should be fixed now. Virtuozzo Power Panel is working fine.
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or similar and have been left wondering if the problem has, in some way, been caused by my own hand.
In my own case, this would be extremely helpful in developing a wider understanding of the technical side of server technology. I am, by profession, a Computer Studies teacher but my expertise in this area is not too well developed.
Please think this over - and keep up the good work.