9 times of 10 I have get this answer and I totally agree with that fact, if they should give more specific answers (it should not be a long story, just what caused it) it should result in less load on them at the end, when we (users) can see if the reason for problem was on our end so we can correct it and not do the mistake again instead of get "try now"-aswers when we don't know what caused the problem and still sits with the problem in hand.